“How do I recover my account and fix my email settings that might have been changed?”
- The first thing you could try is to use your old password. If you can login using your old username and password, Great! But if not, you should click on “I forgot my password” (even if you never did forget it). Answer the security questions and provide the alternate email address for password recovery. If everything works out, you will have the option to reset your password.
- Change your password and make a new stronger yet easy to remember one.
- Change your recovery information as the hacker already knows about the old recovery information. Make sure that all information in the recovery form is set by you. Remove any information that you are unaware of immediately.
- Change your passwords for any other related sites (Facebook, Twitter, LinkedIn, your bank etc) that you used to access with your email before it was hacked. Do it quickly and pray that the hacker has not done the same before you.
- Tell your contacts and the webmail service provider that your account has been hacked, not to reply to any emails/ requests from that account and to remove it from the address book.
- Back up all your security information to a external hard disk or portable media. Learn from the experience and take steps to ensure that this does not repeat in the future.